Receptionists and frontline staff play a key role in marketing a company and establishing goodwill.
As the first contact point, either on the telephone or face to face,
that a customer or client has with an organisation, it is important
that they project an efficient and professional image.
Course Duration
1 Day
9:30 - 5:00
Programme Objectives
Each participant will:
Develop an understanding of the importance of professional behaviour in business today
Practice essential communication skills
Know how customer service builds and retains business
Create a friendly and helpful impression on the telephone and project the right company image
Programme Content
The role of front-line staff
Creating a professional image
How to communicate effectively
Telephone techniques
Increasing the level of customer care within your area of influence