Reception Skills Course

The 'front office' is sometimes described as the face of the organisation. Receptionists and frontline staff play a key role in marketing a company and establishing goodwill.


As the first contact point, either on the telephone or face to face, that a customer or client has with an organisation, it is important that they project an efficient and professional image.

Course Duration:

  • 1 Day - Classroom session

Learning Objectives:

Each participant will:

  • Develop an understanding of the importance of professional behaviour in business today
  • Practice essential communication skills
  • Know how customer service builds and retains business
  • Create a friendly and helpful impression on the telephone and project the right company image

Course Content:

  • The role of front-line staff
  • Creating a professional image
  • How to communicate effectively
  • Telephone techniques
  • Increasing the level of customer care within your area of influence


       
Course only available on an in-company basis.

Contact the Centre to discuss your requirements or to arrange a course.


       T:  091 528777 

       E: admin@wmcgalway.com 


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