Communication Skills Course

Good communications is an essential process in any organisation and a vital ingredient for success. It plays a key role in every aspect of a company's functioning. Essentially bad communications can lead to poor working relationships and often conflict within the organisation.


The course looks at simple concepts that can be easily applied to both work and personal life with significant positive results.


Learning Objectives:

By the end of the course participants will:

  • Have enhanced their interpersonal communication skills
  • Have a significantly increased understanding of human behaviour
  • Recognise the pitfalls of poor communication and how to avoid them
  • Develop skills in relating to people and techniques for improving human relations
  • Have enhanced their ability to give and receive information

Course duration:

       1 Day - classroom session


Course content

  • The importance of effective communications in building good relationships in the workplace.
  • The golden rule - the 6 W's of communications
  • The interpersonal communication process
  • One-way versus two-way communications - watching personal signals, body language and feedback
  • Presenting yourself to colleagues and clients
  • Explaining, persuading and negotiating
  • Examining barriers to communications and how to overcome them


        Course only available on an in-company basis.

Contact the Centre to discuss your requirements or to arrange a course.


       T:  091 528777 

       E: admin@wmcgalway.com 


         Or click on the ENQUIRE button below