Good communication is an essential process in any organisation and a vital ingredient for success. It plays a role in virtually every aspect of a company’s functioning and is a key determinant of organisational effectiveness.
The programme looks at simple concepts, which can be easily applied to both work and personal life with significant positive results.
By the end of the programme participants will
Have enhanced their interpersonal communication skills
Have a significantly increased understanding of human behaviour.
Recognise the pitfalls of poor communication and how to avoid them.
Develop skills in relating to influencing other and improving human relations.
Have enhanced their ability to give and receive information.
Number of participants:
8 – 14 maximum
The importance of effective communication in building good relations in the workplace.
The Golden Rule – The six W’s of communication
The interpersonal communications process
One-way vs. two-way communication – watching personal signals, body language and feedback
Presenting yourself to colleagues / clients
Explaining, persuading and negotiating
Examining the barriers to communication and how to overcome them