Emphasizing safety and well-being, this 1-day training covers effective strategies for managing conflicts while minimizing harm to staff and individuals involved. This training is useful for healthcare professionals, social workers, event security staff, educators, and any personnel working in environments with potential for violence or aggression.
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Description
Course Description
This 1-day PMVA training is designed for professionals working in environments where there is a risk of violent or aggressive behaviour. The course equips participants with the knowledge and skills necessary to prevent, de-escalate, and safely manage situations of aggression.
Emphasizing safety and well-being, the training covers effective strategies for managing conflicts while minimizing harm to staff and individuals involved.
Who should attend?
This training is useful for healthcare professionals, social workers, event security staff, educators, and any personnel working in environments with potential for violence or aggression.
Course Content:
- Introduction to Violence and Aggression in the Workplace
- Understanding the causes and triggers of aggressive behaviour
- Identifying risk factors and high-risk situations
- Key legislation and guidelines surrounding the use of force
- Ethical considerations in managing aggression
- Communication and De-escalation Techniques
- Verbal and non-verbal communication skills to defuse potential conflicts
- Techniques for calming aggressive individuals
- Risk Assessment and Incident Response
- Conducting dynamic risk assessments in real-time
- Developing action plans for responding to aggressive behavior
- Physical Intervention and Safety Measures
- Safe and appropriate physical intervention techniques
- Ensuring personal safety while protecting others
- Post-Incident Management
- Documentation and reporting of incidents
- Psychological support for staff and individuals involved
- Scenario-Based Training & Demonstrations
- Group discussions and feedback on handling real-life scenarios
Learning Outcomes:
On successful completion of this training, participants will:
- Gain an understanding of the causes and risk factors of aggressive behaviour
- Develop effective communication and de-escalation strategies
- Learn safe physical intervention techniques to manage violent incidents
- Understand legal and ethical implications of managing aggression
- Build confidence in responding to and managing conflict situations
Training Location:
Training can be conducted at client's facility or at our designated Training Centre.
Duration:
- 1 Day (Theory & Practical based learning)
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